When clients are tired of using challenging installations, they call the Crestron Doctors to diagnose and cure their problems. In this case, a video conferencing system was driving a finance company crazy for several years.

In our combined decades of experience working in home automation and with Crestron control systems, we have seen our share of issues with existing systems. Unfortunately for the luxury consumer, there are a vast number of integration professionals out there who simply don’t have the ability they claim to with regards to properly installing and maintaining Crestron systems. One of the biggest issues we see when diagnosing these systems is the issue of server room and rack management.

For any professional working in a home or office space, client retention is extremely important. Not only does it make good business sense to treat your clients right and keep them long term, but it will also show potential future clients the value of your service.. In the luxury space this becomes even more important, as the value of the time spent worrying about a malfunctioning system can make its utility vanish.

We have discussed many times in this blog the ways that GMI and the #DoneRightNotEasy crew separate ourselves from others in the industry. Our combined decades of experience designing, building, and programming Crestron automation systems has given us a unique perspective into both the systems themselves, but also the needs of our luxury clients. Having been around so many failed Crestron systems we’ve been hired to replace, we’ve noticed a significant trend, that is the failure to keep a consistent quality in every part of a system.

GMI and the #DoneRightNotEasy crew have put together three of the most important questions you should ask an integration professional before moving forward with their services.

Any integrator will tell you that the opportunity to work on a new build home, either the entirety of the building or an extension, is one of the best opportunities to build a truly one of a kind system. This type of opportunity only comes to those integration professionals who have a deep understanding of how homes are built and designed in the first place. We’ve discussed many of the ways Crestron automation touches every part of a home, and why GMI automation and the #DoneRightNotEasy crew take a holistic view of every job site. This attitude is especially important when working alongside the ones responsible for new build construction and home expansion: architects and builders.

Imagine for a moment that you are a professional NASCAR driver. You’re mid race, barreling around the track at 200 MPH and you notice your dashboard indicator lights show an issue with your tire pressure. Moments later you pull into the service area and your well trained and well equipped pit crew change your tires out with precision, getting you back on the road without skipping a beat. Now imagine the alternative, you pull in for service and your crew is unprepared, stumbling for appropriate tools, missing critical parts, and costing you valuable time.

We are well aware of the changing landscape of where people work, which is why we ensure our clients have reliable and intuitive automation

With a successful summer under our belts, we decided it was time to look forward to what the fall would bring for GMI Automation and the #DoneRightNotEasy crew. Here are just some of the topics you can look forward to the Crestron Doctors blog exploring in the coming months.

When working on a luxury full home automation project, it is of the utmost importance that integration professionals take a holistic view of the job site. Crestron control systems, by their nature, connect directly to every part of the home, which is why working closely with other vendors on a project is vital to our success, as well as the end user experience. We recently began highlighting how we work on site with specific types of vendors to ensure our clients experience white-glove level service during all parts of the installation process.